Home > Crowdfunding, Real Estate > Landlords, Investors, and Real Estate Contractors – Made the AG’s 2014 Top 10 Consumer Complaints.

Landlords, Investors, and Real Estate Contractors – Made the AG’s 2014 Top 10 Consumer Complaints.

Today the Michigan Attorney General’s office issued a press release – “Top Ten Consumer Complaints” – check it out here

The State of Michigan Attorney General office’s consumer protection division provides consumers a forum to issue complaints against businesses that may have engaged in deceptive and unfair business practices against consumers.

The AG’s office made a list of the top ten most complained about industries in 2014 by consumers –  the list was made by “analyzing the more than 10,500 written complaints filed with the Attorney General’s Consumer Protection team in 2014.” On that list were:

  • Landlords,
  • Property Owners, and
  • Contractors.

Some of these consumer complaints very well may be against businesses that are actually committing “unfair” practices. However, complaints are also made against businesses for a variety of other reasons – in my practice I have seen a “breakdown in communication” as the biggest cause of such complaints.

At any rate…

These statistics should give reason for business owners in these industries to institute “best practices“.

Make sure your procedures are in order.

Make sure your contracts are up to date.

A specific call to Landlords and Investors:

Landlords and investors who own/manage residential properties are held to heightened statutory duties, including the Michigan Truth in Renting Act – make sure you are following these laws.

A specific call to Contractors:

Contractors who serve homeowners are held to heightened statutory duties as well. Most of these duties are “notice’ related –  (e.g. – notice of the right of the homeowner to rescind the contract within 3 days of signing). Further, if a contractor wants to preserve the right to record a construction lien, the Michigan Construction Lien Act has heightened notice provisions.

Questions? Comments?

email: Jeshua@dwlawpc.com

http://www.dwlawpc.com

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